Ceaiuri AlesePrivacy Policy
Ceaiuri Alese S.R.L. ("Ceaiuri Alese") acts as the data controller for personal data collected through ceaiurialese.shop. This document outlines the types of information collected, the purpose of processing, retention periods, recipients, and your rights.
Who is responsible
Ceaiuri Alese S.R.L., Strada Fabricii de Zahăr Nr. 58, 400624 Cluj-Napoca, România. Privacy contact address: [email protected].
Legal framework
The processing of personal data is carried out in strict accordance with the General Data Protection Regulation (GDPR) and the legal provisions in force in Romania. In the event of any discrepancy between these terms and statutory provisions, the law takes precedence.
What we collect
When placing an order, we request the details essential for shipping: name, delivery address, email address, phone number, and selected items. We do not request or store banking details on this platform. During your visit, the system collects technical parameters such as IP address, browser type, and pages visited, through the files described below.
- Identification and delivery data: first name, last name, full mailing address, phone number, and email address.
- Order information: history of ordered products, selected shipping method, and billing details.
- Technical browsing data: IP address, web browser type, and anonymized access logs.
- Messages and communications sent to the customer support team.
Why we use it
- To prepare and dispatch tea orders, as well as to manage any returns.
- To answer your inquiries and provide updates regarding your order status.
- To ensure the technical security of the website and observe general usage patterns.
- To share updates on harvests and herbal selections exclusively with subscribers, with an unsubscribe option included in every message.
Recipients of your data
Courier companies receive delivery details to ensure the delivery of packages. The payment processing provider receives the information required for the transaction. Our web hosting and analytics partners process data as data processors under contractual agreements. We do not sell or lease your data for commercial purposes.
Our business activity is territorially restricted to the Romanian market, which is why American CCPA or CPRA regulations do not apply. In full compliance with national and European data protection legislation, Ceaiuri Alese S.R.L. does not sell or transfer users' personal data to third parties for commercial purposes.
Record retention period
Order records are maintained for the duration required by financial and accounting regulations, after which they are deleted. Account details remain active until you request account closure. Traffic analytics data is retained for a period of 14 months.
Your rights
In accordance with Regulation (EU) 2016/679 (GDPR), data subjects benefit from the right of access to data, the right to rectification, the right to erasure, the right to restriction of processing, the right to data portability, and the right to object. To exercise these rights, you can contact us by email, and you also have the right to lodge a complaint with ANSPDCP.
Security
Our store does not collect, process, or store credit card details. Payments are made exclusively via cash on delivery upon parcel handover by the courier with no extra fee, or via direct bank transfer carried out independently by the customer through their own bank.
Questions about this policy
You can write to us at [email protected] or call +40 228 634 126 during Mon-Thu 09:00 - 16:45, Fri 09:00 - 15:45, Sat 10:15 - 15:30. We answer every inquiry within one business day.