Ceaiuri AleseDelivery & Payment
Deliveries for orders placed on Ceaiuri Alese are carried out exclusively within Romania via our partner express courier services. Every herbal tea order is processed with special care to preserve the freshness and aromatic qualities of the botanicals.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Fan Courier | 1-2 business days | 17 RON |
| Sameday Easybox | 1-2 business days | 12 RON |
Timeframes are calculated in business days from the moment the package is handed over. For more remote destinations, delivery may take an additional 1-2 days.
- Standard shipping is free for orders over 160 lei in Romania; for orders below this amount, delivery costs 17 lei.
- Transit time is between 2 and 5 business days from dispatch.
- Orders placed before 14:30 on a business day are handed over to the courier that same day.
- We accept returns within 14 days of receipt, provided the original packaging is intact and the contents are unused.
- Payment: cash on delivery, bank transfer.
Order processing
Orders completed on a business day before 14:30 are dispatched the same day. Those placed later, on Saturdays, Sundays, or public holidays will be dispatched on the next business day. Immediately after ordering, you will receive an email confirmation containing your order number.
Our botanical blends are sealed in multi-layer moisture- and light-barrier pouches with an airtight resealable zip and a thermal security seal. For shipping, products are packed in sturdy corrugated cardboard boxes with recyclable cushioning materials to prevent crushing leaves and blossoms in transit.
Tracking your parcel
Once the parcel is dispatched from our warehouse, you will receive an email and an SMS notification with the AWB tracking number to monitor your delivery status in real time on the courier's platform.
Lost or delayed parcel
If tracking updates do not change for 5 business days, please write to us at [email protected], stating your order number. We will initiate the necessary checks with the courier company and, depending on your choice, reship the package or refund the amount paid within 10 business days of notification.
Damaged on arrival
Upon receiving your parcel, please check the condition of the outer packaging in the courier's presence. If the package shows visible signs of damage, request an on-the-spot damage report and notify our customer support team within 24 hours of receipt.
Payment methods
Accepted payment methods are Cash on delivery, Bank transfer. We will never ask for your card details or banking credentials via phone calls or electronic messages.
Delivery outside Romania
We ship our parcels to designated destinations. Shipping rates and estimated delivery windows are shown in detail before final confirmation. Any customs duties due at destination are solely the responsibility of the recipient.
Questions about this policy
You can write to us at [email protected] or call +40 228 634 126 during Mon-Thu 09:00 - 16:45, Fri 09:00 - 15:45, Sat 10:15 - 15:30. We answer every inquiry within one business day.